1. Seller Information
Seller: Arthena Web Solutions
Email: admin@arthena.co.uk
Website: https://www.arthena.co.uk
Business address: Borrowed Moments, Merlin House NP18 2HJ
2. Products and Compatibility
These terms apply to downloadable OpenCart extensions sold directly by Arthena Web Solutions. Each extension is supplied as the package and version described on its individual product and checkout pages.
Supported OpenCart versions vary by extension. The supported versions stated on the relevant product page at the time of purchase form part of the product description. Compatibility with other OpenCart versions is not guaranteed unless confirmed by Arthena in writing.
3. Licence Grant
After full payment, Arthena grants the purchaser a non-exclusive, non-transferable licence to install and use the purchased extension on:
- one live OpenCart website; and
- one matching development, staging or test installation used solely for that live website.
A separate licence is required for each additional live website.
4. Restrictions
You must not:
- resell, redistribute, share or publish the extension package;
- make the download available to another person or business;
- claim ownership or authorship of the extension;
- remove copyright or developer information from the package; or
- use one licence across multiple unrelated live websites.
5. Price and Payment
The direct purchase price is shown on the relevant product and checkout pages before payment. Payment is processed securely by Square.
A purchase is complete only when Square confirms the payment and Arthena marks the order as paid.
6. Digital Delivery
After confirmed payment, a private download link is sent to the email address supplied during checkout.
- The link normally expires after 7 days.
- The link permits up to 5 downloads.
Arthena may issue a replacement link where reasonably required, for example if the original email was not received or the link expired before the purchaser could download the extension.
7. Immediate Supply and Cancellation
Where the law provides a right to cancel, that right may end once supply of the digital content begins after the purchaser has given the required express consent and acknowledgement.
Nothing in these terms removes or limits statutory rights relating to faulty, misdescribed or non-conforming digital content.
8. Refunds
Because the products are digital content supplied immediately after payment, refunds are not normally available after the private download has been released, except where required by law.
Contact Arthena promptly if:
- the file is corrupt or cannot be downloaded;
- the extension is materially different from its description;
- the extension does not work on a supported OpenCart version stated for that product at the time of purchase; or
- you believe you were charged incorrectly.
9. Installation and Backups
The purchaser is responsible for creating a full website and database backup before installation.
Installation instructions are supplied with or made available for the extension. Arthena is not responsible for faults caused by unrelated extensions, core modifications, hosting restrictions, unsupported OpenCart versions or incorrect installation.
10. Support
Reasonable email support is included for installation and defects relating to the supported versions of the purchased extension.
Support does not include unrelated website work, custom development, third-party extension conflicts or OpenCart upgrades unless separately agreed.
11. Updates
The purchase includes the extension version and features described on the product page at the time of purchase. Arthena may release maintenance, compatibility or feature updates from time to time.
Future major versions, substantial new features or compatibility releases may be offered separately unless Arthena states otherwise.
12. Intellectual Property
The extension, source code, documentation, graphics and branding remain the intellectual property of Arthena Web Solutions. The licence grants usage rights only and does not transfer ownership.
13. Liability
Arthena will provide the extension with reasonable care and skill. Nothing in these terms excludes liability that cannot lawfully be excluded.
Subject to statutory rights, Arthena is not responsible for indirect losses, loss of profit, loss of data or business interruption caused by unsupported systems, third-party software, hosting faults or failure to maintain suitable backups.
14. Changes to These Terms
The terms applying to a purchase are those shown when the order is placed. Updated terms may apply to later purchases.
15. Contact
Questions, support requests and complaints should be sent to admin@arthena.co.uk.