How We Use Your Information

Who We Are

Arthena Web Solutions provides website design, hosting, support, custom business web systems and downloadable software extensions. Our website address is www.arthena.co.uk.

Information We Collect

When you complete our contact or quote form, we may collect your name, email address, phone number, business or organisation name, project details, service requirements and any other information you choose to provide.

Digital Extension Purchases

When you purchase a downloadable extension, we may collect:

• Your name and email address
• The website domain covered by the extension licence
• Your OpenCart version
• Your order reference and purchase amount
• Square order and payment reference numbers
• Payment and delivery status
• Download-link expiry and download count
• Your acceptance of the licence and digital-download terms

We use this information to process the order, confirm payment, issue the software licence, deliver the private download link, provide support and prevent misuse or unauthorised distribution.

Payment Processing

Payments are processed securely by Square. Card details are entered on Square's hosted checkout page and are not collected or stored directly by Arthena Web Solutions.

Square may collect and process information needed to authorise the payment, prevent fraud, provide receipts and comply with financial regulations. Square processes that information under its own privacy terms.

You can read Square's privacy information at: Square Privacy Notice .

How We Use Your Information

We use information to:

• Respond to enquiries and discuss projects
• Prepare quotes and deliver requested services
• Create and manage customer orders
• Confirm Square payments
• Issue private software download links
• Manage extension licences and support requests
• Maintain accounting and transaction records
• Prevent fraud, misuse and unauthorised downloads
• Protect our website, customers and business

Our Legal Bases

Depending on the purpose, we process personal information because:

• It is necessary to respond before entering into a contract or to perform a contract with you.
• It is necessary to meet accounting, tax or other legal obligations.
• It supports our legitimate interests in operating, securing and improving our services, preventing fraud and maintaining appropriate business records.
• You have provided consent where consent is specifically requested.

How Long We Keep Information

We retain enquiry information only for as long as reasonably needed to respond, provide services and maintain appropriate business records.

Order and transaction information may be retained for as long as necessary for accounting, tax, fraud-prevention, support and legal purposes.

Private extension download links normally expire after seven days. Download tokens and related technical records may be removed when they are no longer needed for delivery, support, security or record keeping.

Sharing Your Information

We do not sell your personal information.

Information may be shared only where necessary with:

• Square for payment processing and fraud prevention
• Our website hosting and email providers
• Professional advisers where reasonably required
• Authorities where disclosure is required by law
• Service providers needed to operate or secure the website

Website Hosting, Email and Downloads

Information submitted through the website may be processed by our hosting provider and email systems to deliver enquiries, receipts, support messages and private download links.

Extension files are stored outside the public website area and are delivered using private, time-limited download tokens.

Security

We use reasonable technical and organisational measures to protect customer and order information. These include restricted file access, payment confirmation through signed Square notifications and private download links.

No internet-based service can guarantee absolute security, but we review and improve our safeguards where reasonably appropriate.

Your Rights

Depending on the circumstances, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion where appropriate
• Ask us to restrict certain processing
• Object to certain uses of your information
• Request a portable copy of information where applicable
• Withdraw consent where processing relies on consent

You also have the right to raise a concern with the Information Commissioner's Office if you are unhappy with how your information has been handled.

Cookies

This website may use essential cookies or session storage needed for features such as secure forms, checkout protection and website functionality.

If analytics, advertising or other optional cookies are introduced, this policy and the website's cookie controls will be updated where required.

Contact

For privacy questions or requests, contact: admin@arthena.co.uk

Last updated: July 2026